Meet the team

Rhys Roberts Hotel Director: A professional hotelier for more than 20 years and current Chairman of Visit Devon CIC.  Rhys is committed to the development of the hotel as a major conference venue in the South West while ensuring high standards to all its clients.

Wayne Hartrey - Operations Manager: Wayne utilises his considerable experience and enthusiasm to not only be responsible for the day-to-day operation of the hotel but also run the conference services department with flair and professionalism.

 Mandy SpillerHead Housekeeper: Mandy has a wealth of knowledge and experience of the tourist industry and organises the housekeeping staff to ensure our high standards of cleanliness and presentation are maintained.

Joanne Thomas  - Sales Manager:  Joanne heads up the sales operation at the hotel and comes from a successful background in hotel sales. She looks forward to meeting you to discuss corporate rates, events or new business enquiries.

Wendy Wright - Conference Coordinator: Wendy is the hotel's point of contact for our conference and function business.

Sam Keating - Conference Coordinator: Sam works out of the hotel sales office and would be delighted to discuss your booking.

Izabela Alexsandrzak-Gnitecka - Revenue Manager: Izabela is responsible for accommodation sales and is the person who can assist with rate enquiries.

Krystal Norris - Reception Supervisor:  Krystal has recently earned her promotion and her experience and leadership skills will benefit the team and guests alike.

Joan Kidley - Financial Controller: Joan is responsible for the efficient running of the hotel’s finance department. A Tivertonian by birth, Joan has seen the business develop over the past 15 years and her own career path has developed alongside. Joan is well known for her love of strong coffee, taken often.

Thomas Lugg- Executive Head Chef:- Tom joined the hotel from an award-winning hotel in the area.. Tom is an excellent and inspired chef and this is very much reflected in his menus, each able to bring the best of local produce to the restaurant for your enjoyment.

Carol Ahern Gallery Restaurant and Banqueting Manager: Carol is responsible for the smooth and efficient running of our restaurant and bar along with her team of supervisors and staff who all have a dedicated approach. Customer care and service is an important part of her training ethos and this is very apparent in our restaurant.

Jess Parkhouse - Deputy Restaurant and Banqueting Manager:  Jess has recently joined the team and her experience, skills and personality means we have an excellent team running this part of our business.

Terry Avern - Maintenance Manager: Terry is responsible for the maintenance of the building and its many systems, he is also the hotel's health and safety officer.

REWARDS

Join Best Western Rewards and collect points every time you stay. Use these points to redeem against great rewards, including free nights stays, M&S treats, an Amazon shopping spree and much more.

Your personal data

We'll always treat your personal details with the utmost care, using them to provide you with the service that you have requested. Your data may also be used for analysis purposes.

We will only share your data with suppliers working on our behalf, including Best Western.

For further details on how your data is used and stored please see our privacy policy.